Do I have to pay for all of the customers with Service Desk Requests?

This question is in reference to Atlassian Documentation: Billing and user count

The Service Desk project type seems very useful, but the cost of having all requesters as users on our cloud account will make it too expensive. Will requesters contribute to our JIRA users?

Daniella

1 answer

1 accepted

0 vote

If by "requestor" you really mean "customer", then no - customers do not count towards your user count.  Only JIRA users count (Core users, Software users, and Service Desk Agents)

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Tuesday in Uncategorized

Friday fun: how many celebrates Midsummer holiday or is this a Swedish tradition only?

Any other country that celebrates Midsummer holiday (this friday 22 June)?  

46 views 3 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you