Disabled users and user counts for a license

[Patrick Logan]

Hi,

We have a license for 11 users. I've disabled one of the original 11. I also removed that disabled user from the confluence-users group (and all other groups). I have also unchecked the "can use" global permission for that user.

Yet, I am unable to add an 11th user.

Is this disabled user counting against the license?

Does the Atlassian system user count against the license?

What else might I be able to do to understand whether or not I should expect to be able to add another user?

Thanks!

[Thomas Schlegel]

Hi Patrick,

did you install confluence by yourself ? If so, you don't have the on demand version.

what do you see in your Admin console under license -> User count ?

maybe this can help you: https://confluence.atlassian.com/display/CONFKB/User+Count+Not+Updated+After+Disabling+or+Removing+a+User

Best regards

Thomas

[Patrick Logan]

No, Atlassian hosts it. We have 12 users including the atlassian sys admin account. All 12 have "can use" set, so now I am thinking that 12 count of "can use" implies the sys admin counts against our licensed 11 users. (BTW, I have found someone willing to be off the wiki until we get this figured out one way or another.)

Updated: oops. Thanks for the help and the clarification, Thomas. I forgot the "answers" site is a community site, not just atlassian's responding.

[Thomas Schlegel]

Hi Patrick,

I do not host it ;-)

Most of us are not Atlassian people but ordinary user or admins of this stuff, so am I

Since I don't know much about the demand versions, I cannot help you here, sorry

Good Luck

Thomas

[Patrick Logan]

I do not think we are using On Demand, rather just Confluence. I have confluence admin rights, but I do not see the On Demand information described in the AOD link.

[Azwandi Mohd Aris]

In OnDemand, you will need to disable their application access, which contributes to the license count. See this page - https://confluence.atlassian.com/display/AOD/Managing+application+access