Disabled users and user counts for a license

Hi,

We have a license for 11 users. I've disabled one of the original 11. I also removed that disabled user from the confluence-users group (and all other groups). I have also unchecked the "can use" global permission for that user.

Yet, I am unable to add an 11th user.

Is this disabled user counting against the license?

Does the Atlassian system user count against the license?

What else might I be able to do to understand whether or not I should expect to be able to add another user?

Thanks!

3 answers

In OnDemand, you will need to disable their application access, which contributes to the license count. See this page - https://confluence.atlassian.com/display/AOD/Managing+application+access

I do not think we are using On Demand, rather just Confluence. I have confluence admin rights, but I do not see the On Demand information described in the AOD link.

0 votes
Thomas Schlegel Community Champion May 31, 2012
Hi Patrick,

did you install confluence by yourself ? If so, you don't have the on demand version.

what do you see in your Admin console under license -> User count ?

maybe this can help you: https://confluence.atlassian.com/display/CONFKB/User+Count+Not+Updated+After+Disabling+or+Removing+a+User

Best regards

Thomas

No, Atlassian hosts it. We have 12 users including the atlassian sys admin account. All 12 have "can use" set, so now I am thinking that 12 count of "can use" implies the sys admin counts against our licensed 11 users. (BTW, I have found someone willing to be off the wiki until we get this figured out one way or another.)

Updated: oops. Thanks for the help and the clarification, Thomas. I forgot the "answers" site is a community site, not just atlassian's responding.

Thomas Schlegel Community Champion May 31, 2012
Hi Patrick,

I do not host it ;-)

Most of us are not Atlassian people but ordinary user or admins of this stuff, so am I

Since I don't know much about the demand versions, I cannot help you here, sorry

Good Luck

Thomas

Suggest an answer

Log in or Sign up to answer
Community showcase
Published yesterday in Jira Ops

Jira Ops Early Access Program Update #1: Announcing our next feature and a new integration

Thanks for signing up for Jira Ops! I’m Matt Ryall, leader for the Jira Ops product team at Atlassian. Since this is a brand new product, we’ll be delivering improvements quickly and sharing updates...

249 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you