We have a license for 11 users. I've disabled one of the original 11. I also removed that disabled user from the confluence-users group (and all other groups). I have also unchecked the "can use" global permission for that user.
Yet, I am unable to add an 11th user.
Is this disabled user counting against the license?
Does the Atlassian system user count against the license?
What else might I be able to do to understand whether or not I should expect to be able to add another user?
did you install confluence by yourself ? If so, you don't have the on demand version.
what do you see in your Admin console under license -> User count ?
No, Atlassian hosts it. We have 12 users including the atlassian sys admin account. All 12 have "can use" set, so now I am thinking that 12 count of "can use" implies the sys admin counts against our licensed 11 users. (BTW, I have found someone willing to be off the wiki until we get this figured out one way or another.)
Updated: oops. Thanks for the help and the clarification, Thomas. I forgot the "answers" site is a community site, not just atlassian's responding.
In a world of dark-scrum, faux-scrum, and scrum-butt, the question still remains: What is scrum and how do you do it “right?” That’s the question we set out to answer. I'm Max, I've been teaching c...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs