We have a license for 11 users. I've disabled one of the original 11. I also removed that disabled user from the confluence-users group (and all other groups). I have also unchecked the "can use" global permission for that user.
Yet, I am unable to add an 11th user.
Is this disabled user counting against the license?
Does the Atlassian system user count against the license?
What else might I be able to do to understand whether or not I should expect to be able to add another user?
did you install confluence by yourself ? If so, you don't have the on demand version.
what do you see in your Admin console under license -> User count ?
No, Atlassian hosts it. We have 12 users including the atlassian sys admin account. All 12 have "can use" set, so now I am thinking that 12 count of "can use" implies the sys admin counts against our licensed 11 users. (BTW, I have found someone willing to be off the wiki until we get this figured out one way or another.)
Updated: oops. Thanks for the help and the clarification, Thomas. I forgot the "answers" site is a community site, not just atlassian's responding.
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