I am seeing the same thing on my screen.
I see a right-click "add" option with a key command of ctrl-shift-plus. I work on a small keyboard (without the digit pad) frequently. This key command is very difficult to hit.
The one click, or an easier shortcut would make this much more usable.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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