Delete Users

Paula_Castellanos December 8, 2013

Hi,

Please I we need to know how to delete user, with whon has associations. I already tried to reassing for example: issues, but seems that I can not do the same with comments.

I will aprecciate you help.

Thanks,

Regards,

Paula

. utut

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Answer accepted
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 8, 2013

You can't delete users who have assigned issues, comments or reported issues.

Remove them from all groups and roles and make them inactive, then they'll be effectively unused by hte system, and you won't have destroyed your issue history.

Paula_Castellanos December 8, 2013

Hi Nic, thanks for your response. One more question, we should remain paying for that inactive users? How you guys handle that?

Thanks,

Paula

Alice N Brough December 8, 2013

Sorry, I didn't explicitly say it, but a user removed from all groups and made inactive cannot log in, and hence does not count towards your licence numbers.

Paula_Castellanos December 8, 2013

Thanks Nic! Have a great day!

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