Hi,

Please I we need to know how to delete user, with whon has associations. I already tried to reassing for example: issues, but seems that I can not do the same with comments.

I will aprecciate you help.

Thanks,

Regards,

Paula

. utut

1 answer

1 accepted

1 vote

You can't delete users who have assigned issues, comments or reported issues.

Remove them from all groups and roles and make them inactive, then they'll be effectively unused by hte system, and you won't have destroyed your issue history.

Hi Nic, thanks for your response. One more question, we should remain paying for that inactive users? How you guys handle that?

Thanks,

Paula

Sorry, I didn't explicitly say it, but a user removed from all groups and made inactive cannot log in, and hence does not count towards your licence numbers.

Thanks Nic! Have a great day!

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