Custom incoming email parser


is possible to customize incoming email parser in order to detect the correct issue not with issue key in email's subject but with custom field in email's subject?


issue key XXX-555 with custom field issueNumber IN05/2014

Is possible to customize incoming mail parser in order to accept emails with subject:

IN05/2014 - New incoming email

instead of subject

XXX-555 - New incoming email


Thank you in advance


2 answers

AFAICS it's not possible with out of the box JIRA.

Possible options are:

  • use an add-on, for example JEMH (though I don't know if it has this particular feature)
  • create you own plugin with custom mail handler tutorial


0 votes

Not off-the-shelf.  The built-in email handlers rely purely on the subject line containing the issue key.

You will need to find or write a new email handler that can read the incoming fields and parse them.  JEMH is the one I'd always reach for on this.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published yesterday in Opsgenie

Getting the Most out of Atlassian and Opsgenie Together

We’re excited to invite you to this action-packed webinar where we will demonstrate how to integrate Opsgenie’s powerful alerting and on-call management tools with your entire Atlassian stack. Mar...

22 views 0 0
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you