Custom field in email template question

Can you please Hi All,

I create a custom email template to a project. There is 2 custom event: one an the issue creation and the other on the resolving.

The project has a custom field which contain hints and details for the reporters. This custom field can be updated at the issue resolving. And here comes the difficult part:

I only want to show the text of the custom field if it were updated while resolving the issue. So if the custom field has a value from the issue creation and it won't be updated while at resolving, the custom field value should not be shown! Because it can confuse the reporters.

I mean something like this but I am not acquinted with that script:

if $issue.getCustomFieldValue("customfield_11816") get updated
$stringUtils.leftPad($i18n.getText("Note"), $padSize): $issue.getCustomFieldValue("customfield_11816")

Can you please help?

Thanks a lot in advance!


1 answer

0 vote

It is difficult to do that checking in the template because you will have to look at change hostiry and that information is not available in context.

You will have to check in a listener, see if the custom field was updated or not and throw 2 different events based on that. Each event will use different templates, with or without the custom field details!

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Marketplace Apps

Tips on how to choose the best estimation method for your planning

Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...

76 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you