in my custom email template i have this snippet
it should return the full name of user in Customfield. However, in the email delivered i dont see the name, but this snippet instead.
In the jira log there is this error reported
notificationType=Current_Assignee,eventTypeId=10070,templateId=28] WARN ServiceRunner Mail Queue Service [velocity] org.apache.velocity.runtime.exception.ReferenceException: reference : template = getEncodedBodyFromContent [line 5,column 12] : $customFieldManager.getCustomFieldObject("customfield_10609").getValue($issue).fullName is not a valid reference.
The funny thing about this problem is, that the very same template runs well on our test envirnoment, which is exact copy of our production enviroment, with the exception that the production one runs on x64 java.
Thanks for any advice and help
what did actualy help was to change the template in following way
Thanks Teck En from Atlassian support!
What is the type of your custom field? if you drop '.fullName' off the velocity reference you should get left with a type [object@13478e] or similar, if that works, it indicates that the custom field does not have the field you are expecting, perhaps a version/api change in the related plugin. If it does not work, it means the issue referred does not have the cusotm field in its context, probably.
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