Custom E-Mail Notifications don't get send

[Michael Keil]

Hi!

We've added a new project-role (called: issue supervisor, which has 3 members). This project role has been added to be informed on any notification event possible. But, members of this role don't get any information. They are informed on other events, e.g. when the have been mentioned, or someone answerd a comment. We have checked it several time and can't find the cause of this. It seems to us, that only the default notifications are processed.

[Michael Keil · Accepted solution]

Hi,

I really should have read the documentation at first ...

The notifications scheme was in fact set up correctly, but there is an option in each user's profile to ignore notifications that are triggered by oneself. Well, next time I'll remember ....

[Bruno Rosa]

Michael, It seems that you've added this new project role 'issue supervisor' to all events on the notification scheme, right? But have you defined which group(s) & user(s) are part of this role for this project? (Inside the 'Roles' page of the project).

Cheers,

Bruno Rosa