We've added a new project-role (called: issue supervisor, which has 3 members). This project role has been added to be informed on any notification event possible. But, members of this role don't get any information. They are informed on other events, e.g. when the have been mentioned, or someone answerd a comment. We have checked it several time and can't find the cause of this. It seems to us, that only the default notifications are processed.
I really should have read the documentation at first ...
The notifications scheme was in fact set up correctly, but there is an option in each user's profile to ignore notifications that are triggered by oneself. Well, next time I'll remember ....
Michael, It seems that you've added this new project role 'issue supervisor' to all events on the notification scheme, right? But have you defined which group(s) & user(s) are part of this role for this project? (Inside the 'Roles' page of the project).
It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs