Crowd timing out when querying Active Directory

I've set-up crowd to query my organization's AD server. Unfortunately, our users are in different OU's off of the root. When crowd is configured to search from the root, it time's out immediately. Increasing the LDAP connection time-out does not appear to have any affect. To work around this, I've had to create a different Directory for each high level OU. This causes our groups to appear multiple times.

Our Confluence instance currently authenticates against the AD (searching off of root) without issue.

How can I configure Crowd to properly query from the root and not time out.

2 answers

This widget could not be displayed.

Will Crowd connect every time you try, or is it sometimes unable to?

We had similar issues with Crowd, and the reason turned out to be the fact that the AD was load balanced. Once I connected to the internal IP adress of one of the AD servers, everything went fine and searches was really fast.

I'm not sure, but I believe that the connector towards AD is different for Confluence and Crowd, so this might be the reason why Confluence works just fine while Crowd have issues.

If load balanced AD, try connecting directly towards one of the internal IP addresses and see if you can notice any change.

This widget could not be displayed.

Our AD is a read-only DC. Due to where on the network that Crowd and Confluence are installed, they cannot talk directly to the main AD servers.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

180 views 18 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you