Create issue from mail (through file system) with attachment

Hi,

according to this description:

https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email

we added a mail handler (based on file system, not on POP or IMAP) and tried it out. Works fine so far in our JIRA 6.3.9. 

But we cannot get attachments to be accepted (attachments are enabled in JIRA and the used Users have the corresponding rights). 

 

Where can we find information about the format / formats that are accepted?

Anything special about attachments?

 

Thanks and bests,

Björn Kruse

2 answers

This widget could not be displayed.

Standard eml format should be fine - do you have any exceptions in logs? Attachments from mails should be created. There are some edge cases thought - please see the logs if there are any messages about mails.

JIRA ignores some inline attachments (for example without the name and the one created by JIRA), but standard attachments should just work smile.

This widget could not be displayed.

Hi,

I'll check with our IT and see if I can get more details.

Thank you so far!

Bests, Björn

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

169 views 18 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you