Create issue from mail (through file system) with attachment


according to this description:

we added a mail handler (based on file system, not on POP or IMAP) and tried it out. Works fine so far in our JIRA 6.3.9. 

But we cannot get attachments to be accepted (attachments are enabled in JIRA and the used Users have the corresponding rights). 


Where can we find information about the format / formats that are accepted?

Anything special about attachments?


Thanks and bests,

Björn Kruse

2 answers

Standard eml format should be fine - do you have any exceptions in logs? Attachments from mails should be created. There are some edge cases thought - please see the logs if there are any messages about mails.

JIRA ignores some inline attachments (for example without the name and the one created by JIRA), but standard attachments should just work smile.


I'll check with our IT and see if I can get more details.

Thank you so far!

Bests, Björn

Suggest an answer

Log in or Join to answer
Community showcase
Maarten Cautreels
Posted Thursday in Off-topic

Friday Fun: What's your favourite beer/drink

As a Belgian, beer-lover and home brewer, beer is one of my great passions. I love the fact that with just a few ingredients (usually just water, hop and malt) you can create so many different tastes...

286 views 38 9
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot