I want to be able to create tickets and comment on tickets via email. When I send an email to firstname.lastname@example.org I expect that a new ticket would be created but it doesn't appear to happen. What else do I need to set/update/configure?
Is there a way to assign tickets to different projects based on the email POP account such as email@example.com gets put into the customer support workflow and firstname.lastname@example.org gets put into the tech support project workflow?
Definitely! You just need to add a POP or IMAP mail server and create mail handlers to parse the emails from your POP/IMAP server and create the tickets in your projects (you'll need to add one mail handler/project). See:
I hope this helps!
Every team in the world is unique, and so Atlassian believes that each and every team's best way of working needs to be molded to their unique circumstances – ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot