Create/comment on tickets via email

I want to be able to create tickets and comment on tickets via email. When I send an email to I expect that a new ticket would be created but it doesn't appear to happen. What else do I need to set/update/configure?

Is there a way to assign tickets to different projects based on the email POP account such as gets put into the customer support workflow and gets put into the tech support project workflow?

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Hi John

Definitely! You just need to add a POP or IMAP mail server and create mail handlers to parse the emails from your POP/IMAP server and create the tickets in your projects (you'll need to add one mail handler/project). See:

I hope this helps!

you could use the JEMH plugin.

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