I want to be able to create tickets and comment on tickets via email. When I send an email to firstname.lastname@example.org I expect that a new ticket would be created but it doesn't appear to happen. What else do I need to set/update/configure?
Is there a way to assign tickets to different projects based on the email POP account such as email@example.com gets put into the customer support workflow and firstname.lastname@example.org gets put into the tech support project workflow?
Definitely! You just need to add a POP or IMAP mail server and create mail handlers to parse the emails from your POP/IMAP server and create the tickets in your projects (you'll need to add one mail handler/project). See:
I hope this helps!
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