I'm not sure what triggered this, it seemed to just stop working one day. I have an install on a windows 7 machine at work that will no longer load. The program simply crashes every time I try to run it. I don't have admin on this machine, but my boss spent a few hours trying to get it to work. From my understanding, he reinstalled the program a few times, cleared appdata, cleared registry entries. Still couldn't get it to work. I'll try my best without admin to provide details for diagnosis. Here's the crash report on launch:
Problem signature: Problem Event Name: APPCRASH Application Name: SourceTree.exe Application Version: 188.8.131.52 Application Timestamp: 53426321 Fault Module Name: clr.dll Fault Module Version: 4.0.30319.18444 Fault Module Timestamp: 52717f9a Exception Code: c0000005 Exception Offset: 000000000006c892 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: e5fd Additional Information 2: e5fde5ac9bc271f1ffbb142eb609eec7 Additional Information 3: 6d16 Additional Information 4: 6d164edf93c39c20ec43125205a33640
I looked for a log file in: %USER%\AppData\Local\Atlassian\SourceTree But only have a user.config at the moment.
Help appreciated, thanks!
I suggest you to try an old SourceTree version on this computer, then we can further investigate if it's not a bug.
To help you further I'm sharing here the link to SourceTree 1.4.2 for windows from the official Atlassian website:
And please share your results with us :)
Sorry the broken link Daniel,
Could you please try download the version 1.4.1? I'm sending to you the link:
For your debugging, this is the error event in the .NET runtime ... Application: SourceTree.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.TypeInitializationException Stack: at SourceTree.App.OnStartup(System.Windows.StartupEventArgs) at System.Windows.Application.<.ctor>b__1(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) at System.Windows.Application.RunInternal(System.Windows.Window) at System.Windows.Application.Run() at SourceTree.App.Main()
Faulting application name: SourceTree.exe, version: 184.108.40.206, time stamp: 0x54d431e8 Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x5315a05a Exception code: 0xe0434352 Fault offset: 0x000000000000940d Faulting process id: 0xb760 Faulting application start time: 0x01d04f05664f71fb Faulting application path: C:\Android\SourceTree\SourceTree.exe Faulting module path: C:\Windows\system32\KERNELBASE.dll Report Id: a4a67fd3-baf8-11e4-a381-9d2bc5a6dc22
Please note, prior to application launch, SourceTree was fully installed; see event reported by MsiInstaller "Windows Installer installed the product. Product Name: SourceTree. Product Version: 1.6.13. Product Language: 2057. Manufacturer: Atlassian. Installation success or error status: 0."
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