Confluence crashed every day

Hi,

Confluence crashed every day and we don't know why.

Log:

2014-03-27 08:27:42,122 WARN [scheduler_Worker-6] [apache.pdfbox.util.PDFStreamEngine] processEncodedText java.lang.NoSuchMethodError: org.apache.fontbox.cmap.CMap.getSpaceMapping()I
java.lang.NoSuchMethodError: org.apache.fontbox.cmap.CMap.getSpaceMapping()I
at org.apache.pdfbox.pdmodel.font.PDSimpleFont.getSpaceWidth(PDSimpleFont.java:540)
at org.apache.pdfbox.util.PDFStreamEngine.processEncodedText(PDFStreamEngine.java:355)
at org.apache.pdfbox.util.operator.ShowTextGlyph.process(ShowTextGlyph.java:62)
at org.apache.pdfbox.util.PDFStreamEngine.processOperator(PDFStreamEngine.java:554)
at org.apache.pdfbox.util.PDFStreamEngine.processSubStream(PDFStreamEngine.java:268)
at org.apache.pdfbox.util.PDFStreamEngine.processSubStream(PDFStreamEngine.java:235)
at org.apache.pdfbox.util.PDFStreamEngine.processStream(PDFStreamEngine.java:215)
at org.apache.pdfbox.util.PDFTextStripper.processPage(PDFTextStripper.java:456)
at org.apache.pdfbox.util.PDFTextStripper.processPages(PDFTextStripper.java:381)
at org.apache.pdfbox.util.PDFTextStripper.writeText(PDFTextStripper.java:340)
at com.atlassian.bonnie.search.extractor.PdfContentExtractor.extractText(PdfContentExtractor.java:71)
at com.atlassian.bonnie.search.extractor.BaseAttachmentContentExtractor.addFields(BaseAttachmentContentExtractor.java:41)
at com.atlassian.confluence.plugin.descriptor.ExtractorModuleDescriptor$BackwardsCompatibleExtractor.addFields(ExtractorModuleDescriptor.java:42)
at dk.translucent.atlassian.confluence.infinidex.search.CustomDocumentBuilder.getDocument(CustomDocumentBuilder.java:29)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.getDocument(Indexer.java:134)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.access$000(Indexer.java:22)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer$1.apply(Indexer.java:67)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:160)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:156)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:156)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:156)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:156)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:156)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:156)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.visitFiles(Indexer.java:156)
at dk.translucent.atlassian.confluence.infinidex.search.Indexer.add(Indexer.java:63)
at dk.translucent.atlassian.confluence.infinidex.search.ReIndexService.reindex(ReIndexService.java:108)
at dk.translucent.atlassian.confluence.infinidex.search.ReIndexService.doExecute(ReIndexService.java:133)
at com.atlassian.quartz.jobs.AbstractJob.executeInternal(AbstractJob.java:88)
at org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:86)
at com.atlassian.confluence.plugin.descriptor.JobModuleDescriptor$DelegatingPluginJob.execute(JobModuleDescriptor.java:143)
at org.quartz.core.JobRunShell.run(JobRunShell.java:199)
at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool$1.run(ConfluenceQuartzThreadPool.java:20)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)

I hope someone can help me to solve the problem.

3 answers

1 accepted

The best is often to contact support, such as https://support.atlassian.com/.

0 votes

Adrien is right, in this case. Confluence crashing cases are hard to solve. The log you posted is likely unrelated to the issue.

If you want to troubleshoot yourself, check the knowledgebase articles:

https://confluence.atlassian.com/display/CONFKB/Troubleshooting+Confluence+Hanging+or+Crashing

0 votes

Hello Heiko,

Did you tried to increase JVM parameters? Btw, as Jeremy said, the log that you provided doesn't contain the real problem.

I suggest to install this plugin https://marketplace.atlassian.com/plugins/net.bull.javamelodythat allows you to monitor all the main aspects so you can investigate your issue.

Regards,

Fabio

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