We use Zendesk for our customer support and now want to build in our User & Techincal Guides and Knowledgebase. Whether that be a link to Confluence or somekind of widged from Zendesk directing our customers to our documentation in Confluence, without the need to log in using a different user name and password.
What kind of authenitcation are we able to leverage from Confluence?
I would like to see a view into ZenDesk tickets that a customer has on their Confluence page (we have a page per customer that shows their profile, account management team, enhancement requests, and are lacking a view into support requests).
I'm looking for the exact same solution. Did you find something?
I've found a commercial software (http://www.appfusions.com/display/ZDSKAUTH/Documentation) and some info in the documentation (https://wiki.jasig.org/display/CASC/Configuring+Confluence+with+JASIG+CAS+Client+for+Java+3.1).
I would really appreciate a feedback if you have a good idea to resolve this issue.
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