Confluence and Zendesk Intergartion

We use Zendesk for our customer support and now want to build in our User & Techincal Guides and Knowledgebase. Whether that be a link to Confluence or somekind of widged from Zendesk directing our customers to our documentation in Confluence, without the need to log in using a different user name and password.

What kind of authenitcation are we able to leverage from Confluence?

Kind regards

Nickie

6 answers

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I would like to see a view into ZenDesk tickets that a customer has on their Confluence page (we have a page per customer that shows their profile, account management team, enhancement requests, and are lacking a view into support requests).

Hi Julia,

Did you ever figure out how to show a list of Zendesk tickets on a customer's confluence page?

Thanks,
Vishu

No, but this was so long ago it could be a supported feature by now - I personally have not re-assessed since back then.

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Hi,

Actually the integration with Zendesk and Atlassian Products is just with JIRA at the moment. Please refer to: http://www.zendesk.com/blog/jira-launch

In this case you could get in touch with Zendesk for checking any possible integration within Confluence.

Hope this helps.

Cheers!

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Hello Nickie,

I'm looking for the exact same solution. Did you find something?

I've found a commercial software (http://www.appfusions.com/display/ZDSKAUTH/Documentation) and some info in the documentation (https://wiki.jasig.org/display/CASC/Configuring+Confluence+with+JASIG+CAS+Client+for+Java+3.1).

I would really appreciate a feedback if you have a good idea to resolve this issue.

Best regards,

Sylvain

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This integration would be the ideal world. Please, think about it!

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Agreed 'This integration would be the ideal world. Please, think about it!' Thanks

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@Julia Banks == We have a similar need. Did you find a solution to view Zendesk issues from a relevant customer Confluence page?

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