the functionality to comment a ticket by answering to the notification e-mail is very powerful, but I faced a potential limitation with it.
Seen that in our organization we have enabled also the features to raise tickets via E-mail, if someone send an e-mail with the same subject/summary the existing ticket is updated instead of creationg a new one.
Is there a way to change this behaviour? potentially by checking the status of a ticket and let comments enabled only for the not closed ones?
It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...
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