Cloud Backup and restore in local server

Hello Support 


we are evaluating the JIRA cloud and onpremise , we required your support how to backup the cloud version and restore in the local server, please help us 

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Hi Boobalan


This process, movement of cloud data to server is well documented here . Incase you need any support while performing this, you may contact the Atlassian support team via

Thanks, Vishnu. 

Thanks Vishnukumar Vasudevan

I am testing in the trail envionrment , i am able to take the backup from cloud however when we restore on local server, it is not completed, is it required license ? 

please help me 

in the trail edition i am getting the following error

Error importing data: org.xml.sax.SAXException: The XML document does not contain the <entity-engine-xml> root element or it was closed too early.

Sounds like the backup process didn't complete proporly. 

As I said, can you get in rouch with Support Team ? They would be able to backend logs and help you out with a solution. 

Thanks for your support Vishnukumar 

Hi Vishnukumar

please share your contact details, so that i am share my exact requirement since my requirement is bit different 

Hi Boobalan


I am not from Atlassian support team, just another end user like you who would like to support/help otthers with the limited knowledge/access I have. 

As I mentioned in the first comment, Atlassian's support Team would be able to assist you as they would have access to your Cloud instance and logs. 

Thanks for your support Vishnu 

Pleasure is mine. Hope you would be able to set up your server version without major issues. 

Hi Vishnu

we have configured server version 7.3 however now cloud version is 10 .  is it support ?


Boobalan S 


Cloud version would usually be the latest available release. So, as of now should be somewhere 7.3.x. Are you sure it's 10 in cloud? 

we are not able to find the cloud version, thanks for the information however we are able to export from cloud verion and we are not able to import to server 

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