I am not from Atlassian support team, just another end user like you who would like to support/help otthers with the limited knowledge/access I have.
As I mentioned in the first comment, Atlassian's support Team would be able to assist you as they would have access to your Cloud instance and logs.
Statuspage customers logged more than 194 years of collective incidents in 2018. That’s a whopping 87% increase from the 104 years logged in 2017 , and we aren’t even through December yet....
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