Character set problem

There is a really interesting character set problem with confluence. We are using Jira and Confluence together. Jira works fine but confluence works interesting;

What is happening is; when we create a page and write something in it and save, non-latin characters seem to be replaced with ? For instace with the word; Barış, it becomes -> Bar??. However when I want to edit it and click edit, I see the word as Barış which is fine. When I save again it becomes Barış which is also fine, but when I open again to edit it somehow wusiwyg form element shows it as Bar?? sometimes but again it shows it correct sometimes.

As this is happening almost like 1 times per 2 edit, it becomes annoying. I have edited database connection string to set collation utf8 as shows in your documentation, but it still makes this thing.

How do you think we can solve this ?

Thank you very much

2 answers

1 accepted

1 vote
Accepted answer

Hi Harun,

It's good that you have configured the database to use UTF-8 but you should actually make sure all components are running using UTF-8 so please check the documents outlined below to ensure that your encoding scheme is consistent across your components:

Confluence encoding:

You should also ensure that any proxies you have configured are passing all the data without disrupting the traffic as this can also cause problems such as the one you're seeing.

All the best,

John has some points there and it seems that you are hitting this issue:

You may need to set default-character-set=utf8, restart database and the server and see how it goes.

Thanks Hanis, the problem was about all actually, our system admin somehow do everything wrong about collation. When we fix it, it started working correct.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Canada

Happy New Year - First AUG of the year - great success

Hi Everyone, Hope everyone had a great holiday season and is ready for an exciting 2019.  We had our first AUG last night featuring Tempo Timesheets.  A great presentation and lots of int...

17 views 0 1
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you