It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Character set problem

There is a really interesting character set problem with confluence. We are using Jira and Confluence together. Jira works fine but confluence works interesting;

What is happening is; when we create a page and write something in it and save, non-latin characters seem to be replaced with ? For instace with the word; Barış, it becomes -> Bar??. However when I want to edit it and click edit, I see the word as Barış which is fine. When I save again it becomes Barış which is also fine, but when I open again to edit it somehow wusiwyg form element shows it as Bar?? sometimes but again it shows it correct sometimes.

As this is happening almost like 1 times per 2 edit, it becomes annoying. I have edited database connection string to set collation utf8 as shows in your documentation, but it still makes this thing.

How do you think we can solve this ?

Thank you very much

2 answers

1 accepted

1 vote
Answer accepted

Hi Harun,

It's good that you have configured the database to use UTF-8 but you should actually make sure all components are running using UTF-8 so please check the documents outlined below to ensure that your encoding scheme is consistent across your components:

Confluence encoding:

You should also ensure that any proxies you have configured are passing all the data without disrupting the traffic as this can also cause problems such as the one you're seeing.

All the best,

John has some points there and it seems that you are hitting this issue:

You may need to set default-character-set=utf8, restart database and the server and see how it goes.

Thanks Hanis, the problem was about all actually, our system admin somehow do everything wrong about collation. When we fix it, it started working correct.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Off-topic

Friday Fun: Virtual dance party!

Do dance parties help you relieve stress? How about *virtual dance parties*? My team holds virtual dance parties to brighten the mood of a tough day or celebrate an upcoming weekend.  Want t...

180 views 21 9
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you