Im not really clear on what the problem is, or what the email ID is you're mentioning? If you're saying that you have set a default reporter, and that incoming emails are not being created as that user, its possible you haven't allocated the 'default reporter' permissions in the 'default project'.
The two minute tutorial gets something going really quickly, try that:
A more complete tutorial for email user setup is:
Happy to Q&A here, but if you want to, feel free to log a support ticket in the dedicated JIRA project (free reg required)
Hi all Lets make this Friday fun really fun and post one (or more) of your best jokes! The joke can be about an Atlassian product, or just a really fun joke you want to share! I’m not the best j...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot