Cannot upgrade the Universal Plugin Manager

I am having trouble updating the Universal Plugin Manager. When I click the link under the Plugins page to update now. It downloads just fine, then goes to installing and then something goes wrong. I do not get any error messages, nor can I find any in the logs folder. However it just sits with that screen seemingly forever. I have let it go for 30 and 40 minutes with no success.

I also attempted the backup method mentioned in your documentation. I used the old plugins manager. It says it is uploading, then sits at that screen forever. I let it go for 10 minutes before I attempted to quit out.

Each time confluence quits responding, then I have to restart the service. Then when it comes back up, it is the same plugin version 2.0.6.

Any help would be appreciated.

4 answers

Yes, sorry. That is what I meant by the "backup" method. Both have the same result. I am not sure what might be happening. I have confluence setup on it's own server, however it does connect to an SQL server.

Thanks for the suggestion.

Hello James,

Based on your description I would like to suggest you to rebuild your bundled plugins (UPM is bundled also) and after this you can try again to upgrade your UPM, the procedure is the following:

* Stop your Confluence instance;
* Remove/delete the content from the following folders:

a) The <confluence-home>/bundled-plugins folder
b) The <confluence-home>/plugin-cache folder
c) The <confluence-home>/plugins-osgi-cache folder
d) The <confluence-home>/plugins-temp folder

* Start your Confluence and try to upgrade your UPM;

If this approach doesn't work I would suggest you to raise a support ticket and so we can perform a better investigation of this problem that you're experiencing.

I hope this helps.

Cheers!

Hi,

I have the same problem. Do you know how can I raise a ticket? I'm stuck with this.

Thanks!

log into your my.atlassian.com account and should be able to raise a support ticket.

Besides cleaning the bundled plujgin's cache, is necessary to try upload such version manually. If it fails it could be some database parameter.

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