Cannot login to Jira on Iphone app


My company just started using Jira and I have the Jira 3.01 iphone app from a previous job. I changed my credentials and URL to my user name and new company URL but I am not able to log in due to an Authentication error for my credentials.

I have the https in the URL and have my username not email address in the credentials along with the correct password.

Does my company need a speacial license for us to be able to use the app?

2 answers

1 accepted

0 votes
Accepted answer

Hi Jason,

Is this auth issue happening just when using the Iphone App?

Have you tried accessing the same Jira Instance using Safari (on the same iphone)?

If the issue persists, it might be some cache issue, so deleting the app cache or simply deleting the app and reinstalling on iphone should pinpoint cache as the cause.

Hi Bruna,

Still no luck. I also could not log in from safari. I tried clearing safari web cache and deleting/re adding the app and getting same error. The URL has an "aws" in it that I noticed is differerent from my other company.


Didn't know if that was an issue or maybe I am being blocked.

Thanks for your help

Got some bad info, sorry. We are not set up for logging in out of network yet and I was told otherwise. Thank you for your help.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Sunday in Feedback & Announcements

How do you analyze GC logs, thread dumps and head dumps?

Hi awesome community!  In this article, I would like to describe the one of the toolset (service) for the analyze some problems on different Java-based instances, of course, as Atlassian admini...

108 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you