Cannot find how to cancel atlassian OnDemand

Hi,

Before I bought a licence for Confluence, I used onDemaind for trial.

I received an email like below.

--------------

Hi Alica Park,

We trust this email finds you well.

Now that you are approaching the end of your evaluation, this is just a quick email to let you know that you will be billed for the following month's subscription if you do decide to keep your account open past your free trial period:

URL : http://alicapark.atlassian.net

Description: Confluence OnDemand 10 Users (Monthly Payments)

Charge Date: 15-Sep-2012

Cost : US$ 10.00

However, if you do not wish to proceed with Atlassian OnDemand (and we would love to hear why), then please cancel your subscription via your My Atlassian account before the charge date (15-Sep-2012):

https://my.atlassian.com

If you would like to purchase add-ons for Atlassian OnDemand or switch to an annual payment plan (which you will get 2 months free), you can do so via your My Atlassian account:

https://my.atlassian.com/products/convert/2342985

Do you have any questions that we can help with at this stage?

Do you have any feedback regarding Atlassian OnDemand or the evaluation process?

Thanks, we look forward to hearing from you.

Cheers,

The Atlassian Sales Team

-------------

To cancel my subscription, I logged into my.atlassian.com but I couln't find where to cancel it.

I checked FAQ and found this.

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11. How do I cancel my Atlassian OnDemand subscription?

To cancel your subscription to Atlassian OnDemand (including evaluation accounts), please follow the instructions below:

1. Log in to your my.atlassian.com account, the account page will display. Atlassian OnDemand will be listed in the Licenses section.

2. Click the '+' sign for your Atlassian OnDemand subscription, your account management screen will display.

3. Click the 'Cancel Subscription' link to request the cancellation of your account.

If you would like a backup* of the data in your Atlassian OnDemand instance, please raise a support request at support.atlassian.com. If you've never used our support portal before, you will first need to sign up for an account.

The Atlassian OnDemand subscription will be terminated at the end of the current billing cycle and your credit card will not be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.

-------------

However, there's no + sign.

I attached what displays in my license section.

Thank you for your support.

6 answers

1 accepted

Hey Alica,

Here you are steps to follow as you highlighted above. Below is the '+' they are referring to:

In case you are still facing a problem, you can raise a support ticket through: https://support.atlassian.com

Hope that helps !!!

Hi Alica,

Just checked your account on our http://my.atlassian.com/ and the "Cancel Evaluation" button is now available. You should be able to cancel your evaluation now. Please do let us know if you have any trouble with it.


Cheers,
Septa Cahyadiputra

It does NOT help. CLicking on that does NOT reveal a Cancel option.

I have the same issue. Clicking that plus sign does show more information, but there is no cancel option.

Guys,

I was also struggling for some time. No + sign for me either. I just sent an e-mail to the sales team. Abdoulaye, thanks for the tip :) I hope it'll work :)

Cheers from Bulgaria!

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