Cannot complete Atlassian University registration

[David Keaveny]

I went through the Atlassian University registration process, but when I received the confirmation/welcome email, it was empty, and I can't re-register as it says the username is already taken.

Any thoughts on what to do next?

[Jesse Katz · Accepted solution]

Hi, This is Jesse from the Atlassian University Team. We had a problem where users were sent blank emails instead of an email verification link. This problem is fixed, and all customers have been contacted.

However, there is another bug on the sign up process where users get a 404 error when they click the email verification link. If this happens, please send an email to atlassian-university@atlassian.com. We will fix it right away. We hope to have this bug resolved within the next few hours.

[Gurleen Anand [Atlassian]]

Hi David,

Please contact Atlassian Support on https://support.atlassian.com by creating a support ticket under the "Atlassian University Support" project.

Thanks,

Gurleen

[David Keaveny]

Thanks, I will do that.

[Eivind Olsen]

Just thought I'd add that you're not the only one - I have the same issue (and have registered a support ticket).

[David Keaveny]

I too registered a support ticket, and was contacted this morning by support with a temporary password, so I can at least log in to the site. The trouble I then get is a 404 on the landing page after login, so Atlassian's woes are not over yet.

[David Keaveny]

I'll mark this as the answer, because it indicates an issue on the University site, rather than the issue being me :-)

[Mel Paisley]

Hi David,

You can contact the Customer Advocates team at http://www.atlassian.com/company/contact for help with registration if you're having problems.

Cheers!

Melissa

[David Keaveny]

Thanks for your (offline) help, Melissa. I can now log in.

[Norman Abramovitz]

Contact Atlassian Support