Cannot add users to confluence directory

My confluence account has system administrator powers, though it is in confluence by virtue of a directory sync. I am not able to add a user, or add a user directory in confluence. The attempt simply fails with no report of why. I first looked for help in the support forums:

https://answers.atlassian.com/questions/83866/adding-a-user-that-is-not-part-of-my-directory-for-administrator-purposes

3 answers

User search also hangs when searching from the Global Permissions page, were one going to give global permissions to a user.

Hi,

Do you use internal or external directory or both?

If it is external you may need to add the user to the external directory first.

This artcles may help:

https://confluence.atlassian.com/display/CONF41/Adding+a+New+User

https://confluence.atlassian.com/display/CONF41/Managing+Multiple+Directories

Cheers,

Selcuk

When I restart confluence, i am able to do this. After it has run for a few days, it gums up again and I cannot do user management. This is "solved" in the sense that I got done what I needed.

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