Cancelling Jira OnDemand causing Confluence OnDemand to cancel?!?

For the last 6-8 months I've had onDemand subscriptions to Confluence, Jira and Gliffy. I no longer need Jira and Gliffy, so went to my account to deactivate Jira and Gliffy and as soon as I clicked 'De-activate' next to Jira I got the message below. I can't access Technical Support - can't login, so can't get in touch with anyone at Atlassian to submit a request. Tried phoning Amsterdam but it's an answering machine and recommends that you support.atlassian (which I can't!).

OnDemand renewal due in 2 days - which means if this isn't fixed we will lose all our content in Confluence!

Any advice?

Message: Your product subscription will not be automatically renewed. Your hosted instance will be removed when it expires. Please contact us if you wish to activate your subscription.

2 answers

2 votes
Bruno Rosa Atlassian Team May 01, 2013

Christina, by this time, I believe you've probably solved this problem, nevertheless, I'll post my answer here because your question can be another user's doubt.

Yes, if you turn off JIRA from a JIRA + Confluence instance, it'll bring everything down. This happens because JIRA is the main application (the structure) of your entire OnDemand instance. Thus, if you deactivate it, it brings everything down.

If you wish to cancel JIRA, you've to contact, this way an Atlassian Support Engineer will help you through the procees of disabling JIRA and raising a new instance (it can have the same domain name of the previous instance) with just Confluence. Then, you'll be able to continue using OnDemand with a Confluence-only instance.

Just for the record, the process of adding JIRA to an OnDemand instance, which is the opposite of what you're trying to do, can be found here:

- How to Add JIRA to a Confluence OnDemand

Either way, if you wish to perform any of those actions, please contact Atlassian Support to get further instructions.

Hope this helps.

Basically my Confluence content is going to disappear because I switched off Jira onDemand(?)

Suggest an answer

Log in or Join to answer
Community showcase
Alexey Matveev
Published Saturday in Jira

How to run Jira in a docker container

Everything below is tested on Ubuntu 17.10. I prefer to use Jira in a docker container because: 1. I can install Jira with a couple of commands. 2. I can start and stop Jira just by starting and s...

47 views 1 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot