Can we provide only Service desk Agent access without Jira-user Access in particular project in JSD?

Hi Team.

User wants to work on his queues in "xyz" Project in Jira service desk.

Can we provide only Service desk agent access? or We need to provide both jira-user access and Service desk agent Access?

what is difference between these two access permissions

1) Only Service Desk Agent Access

2) Jira user Access+Service Desk Agent Access

Please clear me on this

 

Thanks,

Sindhu

 

 

1 answer

0 votes

There's no effective difference between those two access levels.

The reason is that JIRA is now made up of a framework and applications.  There are two applications at the moment - JIRA Software and JIRA Service Desk.

JIRA Core is the framework.

When you give someone a plain JIRA user licence, that gives them access to Core functions only.

If you give someone a Software or Agent licence, that gives them access to the application, but also the Core functions that support the application.  So someone with an Agent Service Desk licence automatically gets "JIRA User" as part of it.

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