Can we mute pings when taking calls (aircall)

We use Aircall to answer phone calls. When answering the phone our status switches over to a red aircall status. Is there any way to enable a mute function so that it mutes all the pings/messages that come through?? The office chat room can be having a long back n forth convo and all I hear are annoying pings when I'm on the phone with a customer. 

2 answers

0 votes

You'll need to explain what add-on you're using, and for which Atlassian application?

Hipchat. Not sure what add on. I may be asking this question in the wrong place. 

Hmm, possibly, I can't find anything linking Aircall to Hipchat

Thank you for trying! This post can be archived, if possible. 

Sounds like a useful add-on though - if Aircall can tell Hipchat to shut up while it's getting a call, I can see that.  I'm not a developer though, wouldn't know where to start.

0 votes
Ann Worley Atlassian Team Jun 20, 2017

I don't have a way to mute the sounds automatically when you get a call, but if you are in the HipChat client you can click on your avatar on the top right, choose Settings>Notifications and uncheck the box for "Play sound for...".

 

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