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Can we improve the message: "This add-on is pre-installed on your OnDemand instance. Contact the vendor for a license."?


Until we can fully transition to Marketplace, we currently sell our plugin for OnDemand customers directly on

The current message in the Marketplace however is confusing: "This add-on is pre-installed on your OnDemand instance. Contact the vendor for a license."

Customers have 1. though the license was going to be free and/or 2. weren't sure how to contact us or what exactly to ask for.

Can we either:

  1. Have it instead point to our OnDemand FAQ:
  2. Or, if it needs to be more generic text for all plugin developers have the word "vendor" link to the developer contact information in Marketplace, and replace "for a license" with something like "for purchasing information" or "for pricing."



For the Balsamiq Team

2 answers

0 votes
BenW Atlassian Team Oct 07, 2013

Thanks for the feedback Natalie. I've filed an AMKT issue for you with your feedback. You can track the improvement there.


Awesome, Ben! Thanks for looking at how that can be improved. :)

Hi Ben,

I see they fixed the language! That is great! The only concern I have now, is the URL they picked for us is not the one we would like. (It actually just re-directs back to the Marketplace listing).

Is this something we can edit?

BenW Atlassian Team Nov 03, 2013

Hi Natalie,

Currently this link is based on the add-on version's "Learn More" field. This field isn't overly visible on the Create/Edit Version forms, however. See for more information and a workaround on how to update this value.

Long term I agree that the "Learn More" field may not be the best value for that link. I filed for this which you can follow for updates.


Hi Ben, I tried to get to with my login but got a "It seems that you have tried to perform an operation which you are not permitted to perform." error. Can you help?

BenW Atlassian Team Nov 04, 2013

Whoops, I had accidentily set a permission restriction on the issue. It should be visible now.

Hi Ben!

Sorry for the delay in getting back with you. I moved back to California in the last month and am still catching up.

Peldi was able to update teh "Learn More" link, however, it doesn't seem to e updating the "contact vendor" link as described here

You can see under details, and Learn More:

It links to this FAQ:

However the "contact vendor" link in the onDemand page (this one: goes to another link (it's a link to a page we don't have any more, so it just is redirecting back to the marketplace listing)

Can you have a look?


Hi Ben,

Just wanted to check in to see if there is an update on this issue.

Let us know as soon as you get a chance, and happy holidays!


BenW Atlassian Team Dec 22, 2013

Hi Natalie,

I've fixed the issue for you. Both the OnDemand pricing tab and the OnDemand installation instructions now reflect the new link.

The reason that it wasn't working after you updated the link is because we needed to update your listing to refer to your newer version for OnDemand. I've done that now.


Great, thanks Ben!

I assume if we need to edit that link in the future, it will automatically update in both places?

Happy Holidays!

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