It is easy to work around /'s by using -'s with dates etc however when working with fractions it is very frustrating not being able to use the / symbol in a file name. Many of my users files are already named with a / because it is accepted by windows. When they upload the file they think it's fine and forget it, months later another user thinks it's broken when it just needs to be renamed.
Which product this question applies to? I'm not sure but I believe this is more a JAVA issue than a JIRA or Confluence issue.
Hence, if this is a JIRA question, in newer JIRA versions the attachments are no longer kept as the whole filename in the attachments folder, and instead of it, JIRA change its names to the attachment ID only. This way you shall be able to download the files even if they has /, ", '', ç etc.
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