Can't login using JIRA Admin account after upgrade application to 7.3

Hello

  After upgrading JIRA from 6.2 to 7.3, I'm unable to login to the applications using our JIRA Admin account.  I tried to reset the password using the sample in https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html , but after the restart, the CREDENTIAL goes back to the previous value.  I am still not able to login to the application to confirm the installation. 

  The error that I am getting is "This user could not be authenticated as a JIRA Administrator".  I follow the recommendation from the error message, “ If you cannot log in, override this requirement by setting the system property '-Dnon.admin.upgrade=true', then restarting JIRA", still not able to login.

  Any other suggestion will be appreciated.

Thanks

Dimas Pluguez

 

1 answer

This widget could not be displayed.

Hi Dimas, 

If you have an LDAP directory configured, it's likely that the directories need to be reordered so that the internal directory is in the first postion. You should be able to follow the instructions in the section 'Step 3. Put the Internal Directory in First Position' of the following article to do this (written for Confluence but will work for JIRA): 

'https://confluence.atlassian.com/doc/restore-passwords-to-recover-admin-user-rights-158390.html'

If that doesn't work for you, make sure that you are using an Internal Admin user. You can also try creating a new internal user following 'If no users or groups exist in JIRA' section of https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html. 

If that doesn't work, reach out to the support team and we'll be happy to assist you! 

- Jennifer | JIRA Premier Support

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published yesterday in Marketplace Apps

The 7 hacks of highly successful automation

...there's anything I've learnt from working, it's that people are lazy! No offense to anyone reading this, but it's true and we can all admit it. The easier you make something for someone, the more...

81 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you