Can't go beyond setup (first screen) that asks for license

[Kumaril Bhattacharya]

I have a valid production license. I even created 3 evaluation licenses during installation (as license I just bought didn't work). However, none of the licenses work. I get the error The license you entered was not valid.

[Kumaril Bhattacharya · Accepted solution]

The issue was resolved.

I followed the instructions given by customer support

1) Please check if don't have two lines associated to the Home directory in <confluence-install>/confluence/WEB-INF/classes/confluence-init.properties. It supposed to be just one.
2) Also this can be permission problem on your <CONFLUENCE-HOME> directory or on the <CONFLUENCE-HOME>/confluence.cfg.xml file. So check if the user that is running Confluence has proper rights to read and write in the file and the directory.

Than I restarted the process

2. First time, I got an evaluation license (even tho I had a startup license)
3. Once that worked, I updated the license to the starter license.
4. Then I tested creating pages and such ... and it worked

[Chung Park Chan]

Is there any screenshot of the error?

[J. Caldwell]

Did you associate the correct Server ID number when generating the license? Are you using the correct license for the correct product?

[Kumaril Bhattacharya]

The issue was resolved.

I followed the instructions given by customer support

1) Please check if don't have two lines associated to the Home directory in <confluence-install>/confluence/WEB-INF/classes/confluence-init.properties. It supposed to be just one.
2) Also this can be permission problem on your <CONFLUENCE-HOME> directory or on the <CONFLUENCE-HOME>/confluence.cfg.xml file. So check if the user that is running Confluence has proper rights to read and write in the file and the directory.

Than I restarted the process

2. First time, I got an evaluation license (even tho I had a startup license)
3. Once that worked, I updated the license to the starter license.
4. Then I tested creating pages and such ... and it worked