Can't go beyond setup (first screen) that asks for license

I have a valid production license. I even created 3 evaluation licenses during installation (as license I just bought didn't work). However, none of the licenses work. I get the error The license you entered was not valid.

3 answers

1 accepted

Accepted Answer
0 votes

The issue was resolved.

I followed the instructions given by customer support

1) Please check if don't have two lines associated to the Home directory in <confluence-install>/confluence/WEB-INF/classes/confluence-init.properties. It supposed to be just one.
2) Also this can be permission problem on your <CONFLUENCE-HOME> directory or on the <CONFLUENCE-HOME>/confluence.cfg.xml file. So check if the user that is running Confluence has proper rights to read and write in the file and the directory.

Than I restarted the process

2. First time, I got an evaluation license (even tho I had a startup license)
3. Once that worked, I updated the license to the starter license.
4. Then I tested creating pages and such ... and it worked

Did you associate the correct Server ID number when generating the license? Are you using the correct license for the correct product?

The issue was resolved.

I followed the instructions given by customer support

1) Please check if don't have two lines associated to the Home directory in <confluence-install>/confluence/WEB-INF/classes/confluence-init.properties. It supposed to be just one.
2) Also this can be permission problem on your <CONFLUENCE-HOME> directory or on the <CONFLUENCE-HOME>/confluence.cfg.xml file. So check if the user that is running Confluence has proper rights to read and write in the file and the directory.

Than I restarted the process

2. First time, I got an evaluation license (even tho I had a startup license)
3. Once that worked, I updated the license to the starter license.
4. Then I tested creating pages and such ... and it worked

0 votes
Is there any screenshot of the error?

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Featured Groups

Tuesday tips & tricks: What is the Atlassian Community?

It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...

40 views 2 3
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you