Can't edit an existing balsamiq mockup (trial)

I installed Balsamiq mockups a couple of weeks back to trial the add-on with Confluence.
Today I loaded a confluence page with an existing Balsamiq mockup in it, and when I select the mockup and click the Edit link, all I get is a blank screen.  

I have tried Disabling and Re-enabling the Balsamiq Add-On and still the same problem occurs.

I have also tried to insert a new mockup using the UI Mockup option under the INSERT menu item in Confluence, and also tried creating a new page using the Balsamiq Mockups Wireframe item; but still all I get is a blank screen.

I am now going to try uninstalling Balsamiq Add-On and Re-installing to see if this fixes the issue (I hope being a trial it will let me do this). 

3 answers

Hi Stephen,

Sorry for the snag. If the problem persists please contact us at support@balsamiq.com so that we can try to investigate more the issue.

Cheers and sorry again for the hassle

Thanks for the reply Salvatore.

All working again now - the uninstall and re-install of the Balsamiq addon in Confluence seems to have resolved the problem.

 

Great that you are again on track! Contact us for any other issue, we are happy to help!

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