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Can't connect externally, port is open

Alexei Turchanikov Nov 01, 2012

I'm in the process of migrating a server, and I can't get Crucible to respond externally. System is Windows Server 2008 R2.

After I extract the files and run start.bat, I can access Crucible from the server via either ip or domain name. If I try to connect externally, I just get a connection timeout with either the ip or domain name. The port is open in the firewall, and nothing else is listening on the port. I already have Jira running with no problem, and I don't remember any issues like this when I was first installing crucible several months ago. I am by no means a server expert so its probably some minor thing I missed...

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Andy Brook Nov 01, 2012

Go to another box on the same network if you can (ie internal). Try telnetting to the server port, if you can connect you have an external firewall /routing issue. If you can't connect you probably have an application firewall issue on the actual server. I've fallen for that a number of times.

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