Can't add new external users

In our Jira Admin under Manage Users, we can no longer add an external (non google) user. We have 9 remaining on our jira user licence limit. When we add a user, fill out the form and click create user we get the following system error message display (see attached .rtf document):

A system error has occurred.

'Cause: 
java.lang.IllegalStateException: java.lang.RuntimeException: com.google.gdata.client.authn.oauth.OAuthException: Unable to reach remote OAuth signer.'

We've found the following support link: https://confluence.atlassian.com/display/ONDEMANDKB/Error+When+Adding+an+External+User+in+Instances+with+GApps+Integration

It states this workaround:

1. Disable the GApps integration from the Atlassian OnDemand instance (logging in is possible using the local password) . A support ticket must be created in order to disable it;

2. Remove the Atlassian OnDemand integration on the GApps administration panel;

3. Add once again the Atlassian OnDemand integration on the GApps administration panel.

Can you please assist us with this error and fix?

1 answer

1 accepted

This widget could not be displayed.

Hi Jon,

We can certainly assist you with this issue, but to do this we will need to know the URL of your instance so please open a ticket with Support in the OnDemand project and mention that you need us to assist you with disabling your GApps connection as described in the knowledge base article you have linked to. One of our engineers will then pick up the ticket and assist you in getting this issue resolved.

All the best,
John

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted 27m ago in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

7 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you