Hi Lucinda,
When you use a browser to connect to HipChat, Hipchat will looks at the Browser User-Agent information, to determine on which device you are.
If the Browser User Agent references an mobile device, like an IPad, you will be prompted to download the app.
(your current Browser User-Agent can be seen at http://useragentstring.com/)
A possible workaround is to install an extention on your browser, or use another browser, which allows you to set the user-agent to that of a desktop.
(A browser that allows to change the user-agent is 'Desktop Browser')
Best Regards,
Ryans
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