Currently with the JIRA Service desk, - I have three issue types, and I would like to set the SLA on just one issue type, so the remaining two do not have a SLA against them - does anyone know if this is possible?
Cloud based product
This is possible. When you are setting up your SLA goals, you would use JQL to set a specific target for the one issue type that does have a target, and set No Target for the others.
For instance, if the one issue type I wanted the SLA for was defect:
As long as you can make a JQL string that meets the conditions, you can set a different SLA goal. This page details the JQL feature (aka Advanced Search)
Hint: If you build a filter using Basic search, you can switch to Advanced to see the underlying JQL. Then copy and paste that into your SLA config.
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