Currently with the JIRA Service desk, - I have three issue types, and I would like to set the SLA on just one issue type, so the remaining two do not have a SLA against them - does anyone know if this is possible?
Cloud based product
This is possible. When you are setting up your SLA goals, you would use JQL to set a specific target for the one issue type that does have a target, and set No Target for the others.
For instance, if the one issue type I wanted the SLA for was defect:
As long as you can make a JQL string that meets the conditions, you can set a different SLA goal. This page details the JQL feature (aka Advanced Search)
Hint: If you build a filter using Basic search, you can switch to Advanced to see the underlying JQL. Then copy and paste that into your SLA config.
It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs