As the question explains, I have an admin that has access to a certain transition. This leads to a status that auto-unassignes a ticket. I don't want everyone to be able to set the assignee to unassigned. is this possible?
Going by your statement "This leads to a status that auto-unassignes a ticket" I assume that it is a transistion that sets the assignee to 'Unassigned'. If that is the case, a pre-condition for the transistion that the user is in project role of Admins should help you.
i am not sure whether this is what you really meant, because others can still change the assignee to Unassigned by directly using the 'Assign' button. To workaround that a similar discussion here
Hi Renjith, thanks for replying. Sorry for the convoluted question. I'll try and explain the situation a little better.
I allow all users to reassign tickets to anyone in any department. However, I have a transition that only the admin can use (due to the pre-condition user group Admin being set). However, as the setting "Allow Unassign assignee" is set in the JIRA config, its a universal option now. I want to know if there's a setting within a workflow that I can set to mask/hide the "Unassigned" option from the assignee list.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
...there's anything I've learnt from working, it's that people are lazy! No offense to anyone reading this, but it's true and we can all admit it. The easier you make something for someone, the more...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs