This question is in reference to Atlassian Documentation: Adding request participants
Can I add automatically "request participant" (which is also customer) at the time of a Jira Service Desk issue being created. I it is possible how?
You might want to check out the JIRA knowledge base article How to Automatically Add Request Participants when Creating an Issue, which outlines two approaches via add-ons (one commercial, one free):
When creating an issue through the Customer Portal, it's possible to 'Add People' who are considered a participant on the issue, as detailed in Adding people to participate in requests. This KB details how to go about automatically adding users as part creating an issue.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs