This question is in reference to Atlassian Documentation: Adding request participants
Can I add automatically "request participant" (which is also customer) at the time of a Jira Service Desk issue being created. I it is possible how?
You might want to check out the JIRA knowledge base article How to Automatically Add Request Participants when Creating an Issue, which outlines two approaches via add-ons (one commercial, one free):
When creating an issue through the Customer Portal, it's possible to 'Add People' who are considered a participant on the issue, as detailed in Adding people to participate in requests. This KB details how to go about automatically adding users as part creating an issue.
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