Buttons greyed out

I am trying to create a task project in BigPicture. It is not clear how to do this - the create project function is disabled. Do you know what kind of permission is required to enable it? Is this because of the trial version?

 

1 answer

Hi,

Fear not, it's not a limitation of the trial. In fact, the trial has 100% of the features, it's just time-limited to 30 days.

In your case it's very easy to fix - sometimes during the installation, you don't have the proper plugin permissions granted automatically. Therefore it assumes you are not supposed to create new Programs and greys out the button. You only need to head to JIRA Administration->Add Ons and locate the Permissions tab under BigPicture on the left-hand side. Add yourself as the admin (or Creator of you prefer), and you will be able to start using the tool.

I'm having the same issue, I'm also an admin, and I've added myself as Matthew instructed, but still all the useful buttons are grayed out (add task, subtask, indent, etc...).

 

Using most recent version of your software on JIRA v7.1.4

If the license is invalid, then all buttons are greyed out, too - please check if it did not expire.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published 8 hours ago in Jira Ops

Jira Ops Early Access Program Update #1: Announcing our next feature and a new integration

Thanks for signing up for Jira Ops! I’m Matt Ryall, leader for the Jira Ops product team at Atlassian. Since this is a brand new product, we’ll be delivering improvements quickly and sharing updates...

146 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you