Buttons greyed out

I am trying to create a task project in BigPicture. It is not clear how to do this - the create project function is disabled. Do you know what kind of permission is required to enable it? Is this because of the trial version?

 

1 answer

This widget could not be displayed.
Hi,

Fear not, it's not a limitation of the trial. In fact, the trial has 100% of the features, it's just time-limited to 30 days.

In your case it's very easy to fix - sometimes during the installation, you don't have the proper plugin permissions granted automatically. Therefore it assumes you are not supposed to create new Programs and greys out the button. You only need to head to JIRA Administration->Add Ons and locate the Permissions tab under BigPicture on the left-hand side. Add yourself as the admin (or Creator of you prefer), and you will be able to start using the tool.

I'm having the same issue, I'm also an admin, and I've added myself as Matthew instructed, but still all the useful buttons are grayed out (add task, subtask, indent, etc...).

 

Using most recent version of your software on JIRA v7.1.4

If the license is invalid, then all buttons are greyed out, too - please check if it did not expire.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 11 hours ago in Statuspage

What are your best incident management tips and stories? #HugOps

 👋Community members! Downtime happens. And great incident response takes a village. Teams like Support, Dev, SRE, Ops, IT, and Marketing have to come together to resolve the problem while keep...

32 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you