Bug? Support button missing from Jira OnDemand. Sure seems like one.

You used to be able to get support directly from JiraStudio. This would submit ticket to Jira along with context information. This appears to no longer available. Coming to this forum or having to repeat information and going directly to support.jira.com (or whatever it is, i'll search for here) is very inconvienent.

Anyway, that missing button should be considered a bug/regression. Any plans of bringing it back?

Thanks!

1 answer

1 accepted

0 vote

We don't have plans to bring it back. We don't actually need the context provided by this form (it is only useful for the self-hosted applications).

The new screen encourages use of Answers, which is often a better way to get an answer to a question, either by discovering it's already been answered or by levergaing the active community. It's usually faster than waiting for a support engineer to personally pick up the case.

There's also no need to repeat information since you can opt to automatically post your support.atlassian.com question to Answers (althought his feature is currently temporarily disabled while we address some performance issues associated with it).

that's too bad. thanks for your answer.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Marketplace Apps

Tips on how to choose the best estimation method for your planning

Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...

65 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you