Bonfire and IE 8/9 : "Could not get a response from the JIRA server" error

We use Bonfire 2.4.1 on JIRA 5.1 and I've installed the plug in on IE9. However, when I used my login details, I see the following error:

Could not get a response from the JIRA server - the server or your network connection may be offline.

The URL xxxxxx responded with a status code of 0

I also tried this on a different PC with IE8, and the result was the same.

I installed Firefox 15.0.1 on the same PC, along with the plug in and there was no issue.

Is there a know issue that could be affecting me?

Thanks,

Rob

5 answers

This widget could not be displayed.

I'm not sure if I'm understanding you correctly. However I'd try to indicate the following:

  • Open IE;
  • Navigate to Internet options;
  • Tab Advanced;
  • Check the box Enable third-party browser extensions.

Also other option would be to turn off IE Compatibility View, as you can see here.

I hope it helps.

I'm sorry but I have third-party extensions enabled, it's a default install and I can't use it still keep getting the same error.

This widget could not be displayed.

It hasn't been fixed.

This widget could not be displayed.

Same problem here in IE10, any resolution to this?

Could not get a response from the JIRA server - the server or your network connection may be offline.

The URL https://otreva.atlassian.net/rest/auth/latest/session?os_authType=none responded with a status code of 0

Nope never got it working ... just had to use other browser.

This widget could not be displayed.

Nope never got it working ... just had to use other browser.

This widget could not be displayed.

It is worth looking at Release Notes for Bonfire and the Issues closed in the releases

e.g.:

https://jira.atlassian.com/browse/BON-1848

It may help upgrading to

  • JIRA 6.0.2
  • Bonfire 2.6.6
  • Bonfire Extensions 2.6.7.0

as well.

Looks like there is some advice on that issue in BON-1848.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published 10 hours ago in Marketplace Apps

The 7 hacks of highly successful automation

...there's anything I've learnt from working, it's that people are lazy! No offense to anyone reading this, but it's true and we can all admit it. The easier you make something for someone, the more...

55 views 0 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you