Basic Service Desk

This question is in reference to Atlassian Documentation: Setting up your service desk

Hey all,

Cannot locate project type "Basic Service Desk" and in turn cannot configure "Request Type" within the desk. I can only find "Issue Type"

Please advise on how to open a service desk project and thank you for your time. 

1 answer

1 accepted

4 votes
Accepted answer

Hello Keith, 

So you can't see this, right?

image2016-6-7 0:22:55.png

Probably is a bug or not available in your version. I have used the cloud version and it's normal, I only click on create project and I can see it. 

And about request type, the step by step is:

  1. Click on project settings
  2. Click on Request Type

So if you can't see you don't have permission or it's a bug.

Did you try contact Atlassian Support?




Suggest an answer

Log in or Sign up to answer
Community showcase
Published 7 hours ago in Agile

How Scrum works? It starts with training and education

To answer “How scrum works,” most of the teams I've worked with first addressed the question: “where to start?”  That question applies to both implementation and improvements on the Scrum framew...

74 views 2 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you