Basic Service Desk

[oh_keif]

This question is in reference to Atlassian Documentation: Setting up your service desk

Hey all,

Cannot locate project type "Basic Service Desk" and in turn cannot configure "Request Type" within the desk. I can only find "Issue Type"

Please advise on how to open a service desk project and thank you for your time. 

[Meck · Accepted solution]

Hello Keith, 

So you can't see this, right?

image2016-6-7 0:22:55.png

Probably is a bug or not available in your version. I have used the cloud version and it's normal, I only click on create project and I can see it. 

And about request type, the step by step is:

1. Click on project settings
2. Click on Request Type

So if you can't see you don't have permission or it's a bug.

Did you try contact Atlassian Support?

Regards,

Lameck.