Backup Manager missing from JIRA Cloud

What happened to my Backup Manager???

I've logged in as Admin, after going to the Administrator->System page, IMPORT AND EXPORT it only shows one option, "Restore System."  There is no option for accessing the Backup Manager.  How do I fix this?

image.png

After searching high and low, I found the following suggestion

Troubleshooting: If you can't find the Backup Manager...


In some cloud sites where the Backup Manager menu does not appear, you can use one of the following workarounds to access it:

https://<domain_name>.atlassian.net/plugins/servlet/ondemandbackupmanager/admin

https://<account_name>.jira.com/plugins/servlet/ondemandbackupmanager/admin

Neither of them work

 

1 answer

Hmm. That doesn't look right.

I suggest raising a support ticket via https://support.atlassian.com/contact/ if you haven't already.

If it gets resolved, and you are feeling kind, please post info here to help others in the community facing the same problem : )

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Thursday in Agile

How Scrum works? It starts with training and education

To answer “How scrum works,” most of the teams I've worked with first addressed the question: “where to start?”  That question applies to both implementation and improvements on the Scrum framew...

184 views 3 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you