Backup Manager missing from JIRA Cloud

What happened to my Backup Manager???

I've logged in as Admin, after going to the Administrator->System page, IMPORT AND EXPORT it only shows one option, "Restore System."  There is no option for accessing the Backup Manager.  How do I fix this?


After searching high and low, I found the following suggestion

Troubleshooting: If you can't find the Backup Manager...

In some cloud sites where the Backup Manager menu does not appear, you can use one of the following workarounds to access it:



Neither of them work


1 answer

0 vote
Sam Hall Community Champion May 08, 2017

Hmm. That doesn't look right.

I suggest raising a support ticket via if you haven't already.

If it gets resolved, and you are feeling kind, please post info here to help others in the community facing the same problem : )

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