Back ups in cloud Jira Service Desk

Dear Atlassian Service Desk,

This is a question about JIRA Service Desk in cloud version.

Is there a possibility to back up and export support tickets including attachments?

1 answer

0 votes

You can use the "export" function to get a backup of everything once every 48 hours.  It is everything though, not a subset.  For a range of issues, you'll need to try the reporting, but that's not a "backup".

See https://confluence.atlassian.com/display/JIRACLOUD/Exporting+issues

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