Back ups in cloud Jira Service Desk

Dear Atlassian Service Desk,

This is a question about JIRA Service Desk in cloud version.

Is there a possibility to back up and export support tickets including attachments?

1 answer

0 vote

You can use the "export" function to get a backup of everything once every 48 hours.  It is everything though, not a subset.  For a range of issues, you'll need to try the reporting, but that's not a "backup".

See https://confluence.atlassian.com/display/JIRACLOUD/Exporting+issues

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

135 views 4 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you