BUG: User mention notifications use Jira global email instead of Project email address


All user mentions email notifications have 'from' address set to the global jira email instead of the issues project email

2 answers

1 accepted

0 vote

Hi Taber,

I'm not really sure that is a bug.

The way JIRA works now is that, the project email will only be used by the notification scheme set on the project.

If you set a subscription, share an issue/filter or mention an user on a comment, JIRA will use the global email to send the email and set the user email as the 'reply to' field on the message.

We could create an improvement request to enable administrators to choose this settings.

If you'd like that, please let me know what you believe to be useful.

Hope this helps,


Jiras 'standard' behaviour is to use the project email when avail then fall back to the global config email. What makes these notifications 'special' that they ignore this established pattern?

Yes, if you feel that this is a needed capability then an improvement needs to be made.

I would also advocate that the 'default' is to use the project email and only use global email if admin overrides this via a setting.

Also, I do understand why sharing a filter would use the global email (as I could contain issues from many projects) but when dealing with issue notifications, it should use the established pattern.

Hi Taber,

We have fixed this in JEditor, the fix is in testing now.

Alex, not sure if this is a Jira limitation or JEditor but if I mention a user via WorkLog comment then a notification is NOT sent at all.

Looks like JIRA doesn't allow to mention in the log work field (work description).

We will look into the details and add the support for this field if possible.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Marketplace Apps

Tips on how to choose the best estimation method for your planning

Planning and grooming sessions all come with their own sets of rules. Team members meet to estimate stories or other work items, all according to an agreed-upon process. And with every session comes ...

77 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you