Auto assignment a ticket - Custom Field Type: Select List.

Hi Support,

We are looking for a auto assignment based on custom field value.

Scenario:

Consider we have projects Project A, Project B, Project C etc...

and there is a custom filed “Category” (Field Type: Select List) Values are Architecture, Circuit Design, Verification etc…

When users files a ticket under Project A when select Category value to Architecture. Ticket should assign to Developer/User1

Like that Project A when select Category value to Circuit Design Ticket should assign to Developer/User2

Project A when select Category value to Verification Ticket should assign to Developer/User3

Please let us know how to achieve this? Let me know if any questions and consider that has high importance.

Regards,

Venu.

4 answers

Hi, components and component leads does exactly this.

A component is a select list (however multi-select). For certain projects, we couldn't go with a multi-select list and had the behaviours plugin copy a select-list value to the components field to workaround this issue.

A component lead gets assigned to the ticket if you configure in the JIRA project for it to do this.

Vishnu, you may also use the Script Runner plugin and get your logic implemented in the script.

Component watcher plugin fills our requirement.

0 votes

Hi,

JIRA Enhancer Plugin has a post function "Assign issue to a role based on a field in issue"

You can do such assignment using this plugin. However it only assigns to a project role, not to a user in custom field.

Tuncay Senturk

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