I'd like to not have to assign tasks before transitioning them from open to in progress (drag from to-do column to in progrss column). Ideally, it would auto-assign to whoever drags it, but I'd also accept just ignoring the assigned field. Or maybe a 1-click assign to me button available from the task board.
Is there a way to bake this into a transition?
This is compounded by the poor experience of changing assignees from the task board. The drop down select doesn't work very well -- you have to select it twice to make a change, and it snaps to top in between selections.
You can modify your workflow to include a post function that will assign the issue to the current user. You might also want to check that the "start progress" transition is available to all.
Incident response is a team sport, and customer support is an integral part of any team. While Ops is working hard to solve the problem at hand, support is on the front lines communicating with custo...
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