Attachment Problems

I'm trying to fix a problem we currently have under our Create Issue form. Some people have reported problems of not being able to attach documents to the issue. They will go through and pick the document but it gives no notification saying it has been attached. I have tried on Google Chrome and there is no problem, but when using Internet Explorer, the attachments won't stay. Not sure if it's a JIRA or browser issue

2 answers

1 accepted

This widget could not be displayed.
Joe Wai Tye Atlassian Team Sep 25, 2013

Hi Ellen,

You might also want to check if your version of IE is compatible with the version of JIRA that you are using. Sometimes browser incompatibilty can cause a variety of problems

This widget could not be displayed.

JIRA does not support IE in compatibility mode. This affects numerous aspects including attachments.

There is also a known issue with Issue Collector attachments on IE.

https://confluence.atlassian.com/display/JIRAKB/Compatibility+Mode+related+problems+on+Internet+Explorer

https://confluence.atlassian.com/display/JIRAKB/Can't+attach+file+via+Issue+Collector+in+IE

Make sure Compatibility mode is not enabled, and the settings for local path use (second link) are applied.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

142 views 16 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you