Atlassian Answers Backpack


I reached 5K karma points and my Backpack swag has activated, so i ordered it and got call from courier guy and he is asking me to pay custom charges!!

is any one payed for atlassian swag's? if yes then how much and on which basis the charges depends?


2 answers

1 accepted

Accepted Answer
2 votes

Hi Rambanam and Andy, apologies for this. When this happens, we are happy to reimburse you for the courier & customs fees. Just email us at and we'll arrange reimbursement (please get a receipt, scan and send it to us). Obviously we'd prefer to not have this happen at all, but it's hard. Many software companies avoid international shipping altogether because customs are different in every country, shipping laws change, etc. I've seen conversations between vendors on eBay and Amazon that also attest to how difficult international shipping can be. One thing I will check on, too, is if we're labeling these packages as "gifts" which might get around the customs charges as well.

Again, sorry for the hassle!

Thanks!! Jon

Yea, happened to me more than once, its a 'known issue' :p Customs officers like any imported products that look more than 20$, so you end up paying would could be up to a 30% cover charge. But hey, its only money, Karma is forever!

it is not related to karma points!!

i haven't imported any products so i would like to know on which basis they will charge!!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Featured Groups

Tuesday tips & tricks: What is the Atlassian Community?

It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...

28 views 1 3
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you