Atlassian Answers Backpack


I reached 5K karma points and my Backpack swag has activated, so i ordered it and got call from courier guy and he is asking me to pay custom charges!!

is any one payed for atlassian swag's? if yes then how much and on which basis the charges depends?


2 answers

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Accepted answer

Hi Rambanam and Andy, apologies for this. When this happens, we are happy to reimburse you for the courier & customs fees. Just email us at and we'll arrange reimbursement (please get a receipt, scan and send it to us). Obviously we'd prefer to not have this happen at all, but it's hard. Many software companies avoid international shipping altogether because customs are different in every country, shipping laws change, etc. I've seen conversations between vendors on eBay and Amazon that also attest to how difficult international shipping can be. One thing I will check on, too, is if we're labeling these packages as "gifts" which might get around the customs charges as well.

Again, sorry for the hassle!

Yea, happened to me more than once, its a 'known issue' :p Customs officers like any imported products that look more than 20$, so you end up paying would could be up to a 30% cover charge. But hey, its only money, Karma is forever!

it is not related to karma points!!

i haven't imported any products so i would like to know on which basis they will charge!!

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