Here's the case:
We have our helpdesk, well just call it firstname.lastname@example.org.
So my question is, how do I cofigure Jemh to look at incoming emails and assign workflow states and priorities based on whether or not Jira has been emailed directly or CC'd?
This isn't currently implemented, JEMH doesn't make any specific differentiation over whether it was a TO or a CC inbound addressee. I've created a specific feature request for what you describe @ https://thepluginpeople.atlassian.net/browse/JEMH-2003
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