I'd like to understand how the billing for the service desk will be changed.
Currently we have two agents, four administrators, and 20+ customers.
We currently are paying $150 for service desk.
Per the new licensing details, we should pay 3 users (agents): $10?
or because we have 4 administrators, 4*$20=*$80?
How will our pricing be?
Also, if this is effective on the bill after 11October (we have JIRA service desk 3.0), should our estimate for the 4Nov-4Dec time period show $150 for Service Desk?
As a Belgian, beer-lover and home brewer, beer is one of my great passions. I love the fact that with just a few ingredients (usually just water, hop and malt) you can create so many different tastes...
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